RETURN POLICY If you are dissatisfied with your merchandise, you may request to return it.
Most items have a 30-day return policy. This means, they can be returned for full credit of the purchase price (less discounts and less shipping & handling charges). If the item was purchased with shipping included in the purchase price, shipping will still be deducted from the amount credited. The goods must be in "as-new" in the box condition, and be returned in their original packaging, including any manuals, warranty and other paperwork that may have shipped with the product. Some items are subject to a restocking fee for any reason other than product defect. Currently these include: Neon (Neon Shop) and Zippy Mats (Kid's Shop).
Items showing use, abuse or wear and tear will not be accepted for return credit.
Items that were ordered specifically for a customer (not part of our regular catalog items or custom items) and close-out items are not returnable.
Defective merchandise must be reported within 72 hours. These items will be replaced when possible. If the item is no longer available, your account will be credited in full.
Please follow these steps for product returns:
1.You must contact us for a return authorization number and return instructions before sending back ANY product.
Please email us at: info@finelineintl.com for instructions. Some items are not stocked at our Pine Grove facility. If such items are returned without authorization, and they have to be re-shipped to the correct location, the charges incurred in reshipping the products will be deducted from the amount credited.
2.You are responsible for all return shipping charges.
It is recommended that you ship via a traceable & insured method, such UPS or FedEx Ground, or by U.S. Postal Service-Insured. If you choose not to ship via a traceable method, you assume responsibility if the item is lost or damaged in shipment. No credits will be issued for products shipped by you, but not received by us, or received in damaged condition. Customer Service Policies and Procedures
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